Shipping Policy

Last updated: December 22, 2025

Cost and Time Calculation

The cost and delivery time are automatically calculated during the checkout process based on:

• Your shipping address
• The weight and dimensions of the order
• The selected shipping method
• Stock availability

We do not offer automatic free shipping. Shipping costs are always displayed transparently before you confirm your order.

Available Shipping Methods

We work with a network of trusted carriers to ensure the safe delivery of your products:

• Standard Shipping: Delivery in 15-30 business days
• Convenience Point Pickup: Available based on postal code

Delivery times may vary based on:

• Geographic location
• Stock availability
• Import and customs procedures (when applicable)
• Holidays and weekends
• Carrier conditions

Important Note: We work with a network of suppliers and warehouses to offer you the best selection of products. Some orders may require international logistics procedures, which can affect delivery times.

Shipping Process

1. Order Confirmation

You will receive a confirmation email immediately after placing your order with:

• Order number
• Product summary
• Shipping address
• Total cost (products + shipping)

2. Processing

We process your order within 2-5 business days before shipping.

3. Shipping

Once shipped, you will receive:

• Email with tracking number
• Link to track your package
• Estimated delivery date

4. Delivery

The carrier will attempt delivery at the specified address. If you are not available:

• They will leave a notice in your mailbox
• You can pick it up at the office or convenience point
• They will contact you to reschedule delivery

Order Tracking

You can check the status of your order:

1. Confirmation email: Check the email sent after your purchase
2. Tracking number: Use the provided link
3. My account: Access your customer area on our website
4. Contact: Write to us with your order number

About International Tracking

Tracking your order may show different stages:

• Processing: Preparing the order
• In international transit: The package is on its way
• In customs: Import procedures (if applicable)
• Out for local delivery: Final delivery

Note: It is normal for tracking not to update for several days while the package is in international transit. Don’t worry, your order is on its way.

Shipping Zones

We primarily ship to Spain (mainland, Balearic Islands, and Canary Islands).

Availability by Zone

Shipping availability may vary by product:

• Mainland Spain: Available for all products
• Balearic Islands: Available (cost calculated at checkout)
• Canary Islands, Ceuta, and Melilla: Available depending on the product (check at checkout)
• Other destinations: Check availability by contacting support

Important Considerations

Canary Islands, Ceuta, and Melilla:

• Additional customs procedures may apply
• Local taxes (IGIC, IPSI) are the customer’s responsibility
• Some products may not be available for these areas

Note: Shipping availability is automatically verified when you enter your address at checkout. If a product cannot be shipped to your area, we will inform you before confirming the order.

Packaging and Protection

All products are shipped in:

• Sturdy cardboard boxes
• Protective material (bubble wrap, paper)
• Security seal
• “Fragile” label if applicable

Hookahs and glass accessories include additional protection to prevent breakage during transport.

Shipping Issues

Order not received

If more than 35 business days have passed since order confirmation:

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